Skip to main content

Patient Info

What you should I bring?

We advise you to bring as least as possible. We do have a secure drawer and locker for each patient at your bedside that can be locked. We suggest you bring:

  • Contact details of the person who will be collecting you after your procedure;
  • Next of Kin details – if this is different from the person picking you up or if you plan to catch a taxi home. We recommend you have someone with you for the few hours after your procedure as you have had sedation and in case you become unwell;
  • Your payment to Mugga Wara for your procedure. We should have all your Medicare and fund details before your admission day;
  • Your Health Care card if you have one;
  • Minimal jewellery- to prevent loss and breakages;
  • Wear a short sleeve top (so we can access your arm to do your blood pressure) but bring a jacket in case you get cold;
  • You may bring your phone, but would appreciate you having it on ‘silent’ during your stay;
  • You may bring a book etc to read prior to your procedure. Your waiting time shouldn’t be long but unexpected events may cause delays.

Overview of your stay

Maintaining a healthy digestive system

Discharge information
This will be given to you before you leave. The nurses will go through all the information with you and explain anything you are not sure of. They may also give you extra brochures that may be relevant to you. All information can be found below

Accounts explained

Privacy

  • Collection and Disclosure
    • Information about your medical and family health history is needed to provide accurate medical diagnoses and appropriate treatment. We will be fair in the way we collect information about our patients. This information is generally collected from you, and otherwise with consent from someone else. However, from time to time we may receive patient information from others. When this occurs we will, wherever possible, make sure you are aware we have received this information.
    • Medical care requires full knowledge of patient health information by all members of a medical team. To ensure quality and continuity of your care and health information has to be shared with other health care providers from time to time. Some information about patients is also provided to Medicare, and private health funds if relevant, for billing and medical rebate purposes.
    • The doctors in this practice are members of various medical and professional bodies including medical defence organisations. There may be occasions when disclosure of your information is required for medical defence purposes. There are also circumstances where a medical practitioner is legally bound to disclose personal information. An example of this is the mandatory reporting of communicable diseases.
    • It is necessary for us to keep your information after the last attendance at this practice for as long as is required by law, or is prudent, having regard to administrative requirements.
    • The provision of quality healthcare is our principal concern. It requires a doctor-patient relationship of trust and confidentiality. Your doctor regards patient health information as confidential and will only collect this information with patient consent.
    • Your personal information is handled in accordance with this centre’s privacy policy and consistent with the privacy legislation. You are entitled to know what personal information is held about you; how and under what circumstances you may have access to it; why it is held; its use; to whom and under what circumstances it may be disclosed; when consent is required for these purposes; and how it is stored.
  • Access
    • You have the right to access your information. You may ask to view the information or you may ask for a copy of a part or the whole of a record. While not required to give full reason for your request, you may be asked to clarify the scope of your request.
    • There are some circumstances in which access may be denied but in such an event, you will be advised of the reason.
    • A charge may be payable where the centre incurs costs in providing access. This will depend on the nature of the access.
    • The material over which the doctor has copyright might be subject to conditions that prevent further copying or publication without the doctor’s permission.
    • If you find that the information held is not accurate or complete, you may have that information amended accordingly.
    • Upon request, your health information held by this centre will be made available to another health service provider.
  • Complaints
    • Any complaints are to be directed to the Practice Manager. It is important to us that your expectations about the way in which we handle your information is respected and managed to your satisfaction.

Patient Rights and Responsibilities

  • Privacy, respect and dignity
  • Refuse treatment and seek a second opinion
  • Confidentiality of all personal and medical information
  • Participation in the planning of care
  • Action for concerns and criticisms of the service
  • Information about services, treatment and your condition
  • Implementation of infection Control guidelines
  • Open disclosure
  • Any further information regarding your privacy or if you wish to make a complaint, you can make contact with the Office of the Australian Information Commissioner.